On behalf of our client, Lufthansa In Touch, a global aviation group, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position of: Customer Feedback Management Consultant.

Job Description:
– Processing all incoming customer relations inquiries regarding topics before, during and after the travel with Lufthansa in writing or via the telephone in line with the customer relations procedures.
– Processing all incoming customer relations inquiries from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
– Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes
– Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling
– Taking over special tasks as assigned by Customer Feedback Management

Job Requirement:

– Proficiency in written customer communication
– Strong proficiency in English language (written and verbal)
– Strong proficiency in German language, written and verbal
– Demonstrated experience in de-escalating handling of complaints

On behalf of our client, Atlas Copco, a world leading provider of sustainable productivity solutions, such as innovative compressors, vacuum solutions and air treatment systems, Manpower Serbia is searching for a motivated candidate to take the challenge and to successfully fulfill the position of: Field Service Technician.

Job Description:

– Provide technical support to troubleshoot and resolve equipment mechanical and electrical problem
– Perform Minor and Major Overhaul
– Discovering new technical issues according to the relevant processes
– Complete detailed Field Service’s Report
– Participating preventive and corrective maintenance activities in line with standard procedures
– Working according to a daily plan
– Ensure quality to customers to secure customer satisfaction
–  Active field work

Job Requirement:

– Professional experience in repair and maintenance of industrial equipment for 1 year
– Technical education   (Mechanical or Electrical high school degree) or with significant technical experience in industrial equipment
– Native speaker of Serbian language with basic knowledge of English language
 

On behalf of our partner, a recruitment and staffing agency Speakit, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description: 

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in German or Italian
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

On behalf of our client, Nutanix , a cloud computing company that sells hyper converged infrastructure software, cloud services, and software defined storage, Manpower Serbia is searching for a motivated candidate to take the challenge and to successfully fulfil l the position of Benefits Analyst:

Job description
• Managing end to end the Employee lifecycle benefit administration.
• Handling the internal process of benefits invoices from approval to action for payment
• Responding to employee benefit queries & resolving first-line benefit-related issues. Collaborate with other stakeholders to resolve issues and enhance current processes.
• Reporting monthly benefit changes to payroll as required.
• Support with financial audits and ad hoc Benefits projects & programs where needed.
• Ensure data integrity and security following GDPR regulations.
• Creating & maintaining process documentation, contributing to knowledgebase article creation.
 
Position Requirements
• Human Resources professional with a minimum of 2-3 years of benefit administration experience. Background in payroll, accounting, compensation and/or benefits administration is preferred.
• Highly Proficient with Excel, and rest of MS Office applications.
• Customer focused and service orientated.
• Ability to prioritize and multitask successfully in a fast-paced, dynamic environment.
• Proven ability to build stakeholder relationships.
• Strong problem solving and prioritization skills.
• Fluent written and verbal communication in English.
• ServiceNow and Workday HCM experience preferable.

On behalf of our client, the Japanese automotive company Nidec Electric Motor, Manpower Serbia is looking for a motivated person candidate to accept the challenge and successfully fulfill the position: Project Quality Engineer.

Job description

▪ Follows defined quality goals in accordance with the company's Quality Policy and defined project goals
▪ Responsible for PPAP documentation preparation, submission, and approval on delegated projects
▪ Provides support to Global PQE in the APQP process for defined projects from nomination to C phase
▪ Manages the development of the project from the Quality side from the C phase to the completion of the “safe launch”
▪ Regularly maintains contact with the customer regarding problems that arise during the development phase of the project
▪ Communicates requirements and agreements with the customer within the factory
▪ Participates with other colleagues in the preparation of quality documents (control plan, P-FMEA, production documentation)
▪ Prepares project approval in the factory and accompanying de-documentation
▪ In the event of a customer complaint, contacts the customer, initiates and implements the 8D process and verifies corrective activities
▪ Participates in control visits/audits of the customer and third parties as well as in internal checks
▪ Maintains direct contact with the customer regarding quality (incidents, new implementations, product or process modification, specific customer requirements)
▪ Participates in solving internal and external quality problems within the factory and at the customer, organizes selections in case of non-compliant products
▪ Monitors and reports on the implementation of specific customer requirements
▪ Actively participates in QRQC production, QRQC factories and supervises the QRQC process on production lines
▪ Monitors whether the production process is in accordance with the customer's defined requirements, controls SPPC indicators
▪ Prepares documentation in accordance with technical documentation and specific customer requirements
▪ Implements the MSA process related to control and measurement systems in serial production
▪ In the case of a quality incident, the 24h/5d/10d rule applies
▪ Implements methods of viewing specific characteristics
▪ Responsible for the preparation and regular revision of control plans and accompanying Quality documentation
▪ Monitors customer portals in order to stay informed with the latest customer complaints, modifications and enhancement requests

Position Requirements

▪ Bachelor’s/Master’s in technical science
▪ Experience in same or similar position will be consider as asset
▪ Experience with the Automotive Core Tools will be consider as asset
▪ English language – advanced level

Naši konsultanti su tu da vam pomognu da napravite sledeći korak u Vašem profesionalnom razvoju! Popunite kratku formu i priložite ažuriranu biografiju kako bismo Vam mogli ponuditi poziciju koja najviše odgovara Vašem iskustvu i veštinama.

Zašto biti deo Manpower Srbija baze?

•             Pošaljite svoju biografiju i dobićete ponudu odgovarajućih radnih mesta
•             Ponuda poslova samo od proverenih poslodavaca
•             Iskoristite iskustvo i pregled tržišta rada koji poseduju naši konsultanti
•             Napravite sledeći profesionalni korak s nama!

ManpowerGroup je globalni lider u oblasti stalnog i privremenog zapošljavanja. Sa više od 3.000.000 zaposlenih kandidata godišnje u preko 80 kancelarija širom sveta, u fokusu nam je briga o ljudima i razumevanje uloge koju posao igra u njihovim životima. Naša doslednost ovim vrednostima potvrđena je kroz 14 uzastopnih priznanja za najetičniju kompaniju na svetu, koja dodeljuje Etisphere institut.
Manpower Srbija koja je deo SEE klastera, nudi vam priliku da radite u Srbiji, ali i da steknete iskustvo rada u inostranstvu. Povezujemo najbolje poslodavce sa najboljim kandidatima, obezbeđujući dodatnu vrednost kako poslovanju klijenata, tako i karijerama kandidata.

A BRIGHTER FUTURE IS HUMANLY POSSIBLE!

Our consultants are here to help you take the next step in your professional development! Fill out this short form and attach an up-to-date resume so that we can offer you the most suitable position based on your experience and skills.
Why register with Manpower Serbia?
•             Submit your CV and receive a selection of suitable vacancies
•             Only receive offers from verified employers
•             Take advantage of the broad view of our consultants on the labor market
Take your next professional step forward with us!
Manpower Serbia is part of the Manpower SEE cluster, which with its offices in Southeast Europe, offers you the opportunity to work in Serbia, but also to gain professional experience abroad. We connect the best employers with the best candidates, providing both parties with added value in their business and professional lives.
Manpower is a global leader in the field of permanent and temporary employment. With more than 3,000,000 appointments a year in over 80 offices worldwide, we put people at the center of the process, care about them and understand the role employment plays in their lives. Proof of this is our 14th consecutive award for the most ethical company in the world, awarded by the Etisphere Institute.

A BRIGHTER FUTURE IS HUMANLY POSSIBLE!