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Saradnik za lojalnost korisnika

U ime našeg klijenta, renomirane kompanije Philip Morris International, u potrazi smo za kandidatom koji će uspešno popuniti poziciju: Saradnik za lojalnost korisnika.

Opis posla:

Komunikacija, održavanje, testiranje i kontrola procesa unutar IQOS Club platforme kao ključnog segmenta Retention programa, sa fokusom na nagrađivanje lojalnih korisnika i unapređenje njihovog iskustva radi povećanja konverzije.
Praćenje različitih kampanja u okviru kluba i baze podataka o korisnicima, usko sarađujući sa ostalim odeljenjima u kompaniji kako bi se uskladile lojalnostne inicijative sa postavljenim poslovnim ciljevima.
Analiza podataka o korisnicima i identifikacija trendova radi kontinuiranog poboljšanja programa.
Sprovođenje definisane kampanjske komunikacije usmerene ka korisnicima, u cilju efikasnog promovisanja programa lojalnosti i angažovanja korisnika.
Bliska saradnja sa timovima za marketing, prodaju i korisničku podršku radi integrisanja inicijativa lojalnosti u sve aspekte programa.
Saradnja sa spoljnim partnerima radi unapređenja ponude programa, po potrebi.
Prikupljanje povratnih informacija od korisnika i sprovođenje anketa radi razumevanja nivoa zadovoljstva i identifikacije oblasti za poboljšanje.
Rešavanje individualnih zahteva korisnika kroz analizu baza podataka IQOS Club korisnika.
Praćenje trendova, mehanizama i najboljih praksi za nagrađivanje lojalnih kupaca u drugim industrijama, radi implementacije inovacija i poboljšanja korisničkog iskustva.
Generisanje redovnih izveštaja o performansama programa lojalnosti i praćenje rezultata određenih inicijativa.

Zahtevi pozicije:

VI stepen stručne spreme društvenog usmerenja
Iskustvo u oblasti programa lojalnosti, CRM-a ili sličnim oblastima
Izražene analitičke sposobnosti
Napredno poznavanje MS Office paketa
Napredno poznavanje engleskog jezika
Poželjno iskustvo u radu sa IQOS ili sličnim proizvodima

Barmen

U ime našeg klijenta, kompanije Housewife Detox, u potrazi smo za komunikativnim, energičnim i fleksibilnim kandidatima, koji bi odgovorili zahtevima pozicije: Barmen.
 
Opis posla:
 

Dnevna komunikacija i pružanje usluga kupcima
Praćenje realizacije ponuda i obezbeđivanje povratnih informacija od strane kupaca
Realizacija plana i ciljeva i sprovođenje prodajnih akcija
Praćenje i briga o potraživanjima kupaca

 
Zahtevi pozicije:
 

Izražene prodajne veštine i veštine komunikacije
Poželjno iskustvo u prodaji ili ugostiteljstvu
Poznavanje engleskog jezika na komunikacionom nivou
Posedovanje radne etike i odgovornosti prema poslu
Fleksibilnost, motivisanost i dinamičnost

Operational Brand Manager

U ime našeg klijenta, kompanije Housewife Detox, koja se uspešno bavi prodajom veganskih detox proizvoda, Manpower kompanija je u potrazi za motivisanim, energičnim i dinamičnim kandidatima koji bi odgovorili zahtevima pozicije: Operational Brand Manager.
 
Opis posla:
 

Upravlјanje brendom kompanije i ostvarivanje definisanih poslovnih cilјeva
Učestvovanje u kreiranju brend i prodajnih strategija i praćenje njihove realizacije
Analiziranje ostvarenih rezultata prodaje, kampanja i promotivnih aktivnosti
Koordinisanje aktivnosti sektora marketinga i prodaje
Upravljanje proizvodnjom i uspostavljanje procedura i procesa detox bara
Analiziranje potrošača, trendova i informacija sa tržišta
Vršenje analize lansiranih proizvoda i praćenje njihovog performansa na tržištu
Praćenje trendova i kretanja na lokalnom tržištu i okruženju
Praćenje marketing aktivnosti i kontaktiranje postojećih i potencijalnih marketing resursa

 
Zahtevi pozicije:
 

Minimum tri godine iskustva u okviru marketinga i prodaje
Poželjno iskustvo rada u prehrambenoj industriji ili industriji mode
Proaktivnost, dinamičnost i fleksibilnost
Izražene veštine komunikacije
Poznavanje engleskog jezika
Poznavanje rada na računaru (MS Office paket)

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description:

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Advanced level in German
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Senior Business Development Manager

On behalf of our client we are looking for motivated candidate to fulfill the position of Senior Business Development Manager for ICT product portfolio with expertise in the field of networking, cybersecurity, cloud services, and connectivity solutions. The candidate will serve as the main product development role for enterprise-grade products and services by defining the technology, vendor selection, and service design for commercial usage.
As a Senior BDM, your role will be to support and organize product development teams to deliver tangible results. Your responsibilities will include a broad range of activities from understanding the technical complexity of telecommunications to defining technology, architecture, and vendor selection for market deployment and commercial sales with market demands.
 
Key Responsibilities:
 

Lead product development from ideation to launch, ensuring alignment with business goals and market demands.
Define: product, technology, architecture, design and development, testing, launch, and deployment
Define product vision, strategy, and roadmap based on customer needs, industry trends, and technological advancements.
Product maturity, optimization, End-Of-Life, and Decommissioning management
Collaborate closely with cross-functional teams in sales, pre-sales, engineering teams, and marketing… to prioritize features, allocate resources, and drive product execution.
Work with the IT department to translate product requirements into technical specifications.
Closely collaborate with sales and support teams to align strategies and address customer needs effectively.
Contribute to the development of product strategies aligned with telecommunications and cybersecurity requirements.
Vendor management
Develop and maintain presales and after-sales processes such as:

Product demonstration and solution design 
Technical support and troubleshooting (L1, L2, L3 support definition) 
Customer training if needed.

Define and track key performance indicators (KPIs) to measure product success, iterate on strategies and optimize product performance.

 
Requirements:
 

Bachelor's degree in information technology, Telecommunications, Electrotechnics, or a related field.
5+ years of experience in the ICT industry, system integration in similar positions
Good knowledge of different technology domains such as cybersecurity, network infrastructure, cloud technologies (IaaS, SaaS, PaaS), connectivity solutions, and more (telecommunication could be an advantage)
Proven track record of successfully launching and managing enterprise-grade products and services on demand.
Excellent analytical, problem-solving, and decision-making skills with a data-driven approach.
Results-oriented mindset with a strong sense of ownership, accountability, and attention to detail.

Gradjevinski inženjer

U ime našeg klijenta, kompanije ZETA TAURI doo, Manpower je u potrazi za gradjevinskim inženjerom.

Lokacija: Crna Gora

Uslovi:

VII stepen stručne spreme – arhitektonske, mašinske ili građevinske struke;
radno iskustvo – 2 godina radnog iskustva na poslovima izgradnje objekata;
posebna znanja i veštine- POŽELJNO – licenca odgovornog projektanta i/ili Licenca odgovornog izvođača radova; aktivno znanje engleskog jezika, visoka informatička pismenost;
vozačka dozvola B kategorije – postoji potreba za terenskim radom i/ili putovanjem;
visok nivo organizacije; sposobnost brzog uočavanja, temeljnost u radu i smisao za detalje; intuitivno razmišljanje; dobra koordinacija i sposobnost rada u timovima; upornost, postavljanje visokih ciljeva, samopouzdanje; moć kontrole rada drugih; dobre komunikativne sposobnosti; usmerenost na postizanje rezultata; sposobnost za brzo usvajanje novih znanja i veština; motivisanost za permanentno usavršavanje;

Opis poslova i radnih zadataka:

koordinator projekata izgradnje je zadužen za sve aktivnosti u toku realizacije projekta izgradnje objakta – za sve aktivne projekte izgradnje. On planira projekat izgradnje (zajedno sa rukovodiocem radova na izgradnji objekta), propisuje pravila rada u skladu sa relevantnim procedurama, određuje rokove, raspored obavljanja poslova i kontroliše rad izvršilaca;
Koordinator projekata izgradnje svoj svoj rad obavlja u poslovnim prostorijama Društva (sastavljanje plana realizacije projekta izgradnje, raspoređivanje zaduženja rukovodiocima radova na izgradnji objekata, planiranje budžeta projekata izgradnje objekata), prostorijama na mestima izgradnje objekata i samim objektima (koordinacija izvršenja zadataka, kontrola rezultata rada i realizacije projekata izgradnje, ispravljanje nepravilnosti u toku realizacije projekata izgradnje), kao i na sastancima kako bi se stvorili što bolji uslovi za realizaciju projekata izgradnje;
Koordinator projekata izgradnje redovno izveštava Tehničkog direktora i Direktora o rezultatima napred navedenih aktivnosti;
poznaje sadržaj ugovora i ponuda za svako aktivno gradilište;
definiše organizacionu šemu za svako gradilište;
obilazi svako aktivno gradilište najmanje jedan put nedeljno, kontroliše da li se građenje vrši prema građevinskoj dozvoli, odnosno prema projektu za građevinsku dozvolu i blagovremeno preduzima mera u slučaju odstupanja izvođenja radova;
kontroliše i proverava kvalitet izvođenja svih vrsta radova i primenu propisa, standarda i tehničkih normativa;
razgovara sa svakim od rukovodilaca radova na gradilištu o svim trenutnim i planiranim radovima, o kvalitetu rada podizvođača (u skladu sa ček listama za kontrolu kvaliteta izvedenih radova) i tehničkim pitanjima – dinamici izvođenja radova i anlazama planiranog i realnog trajanja aktivnosti (neophodna je realna slika radi realnog sagledavanja i procene trajanja budućih aktivnosti koje predstavljaju osnov za ugovaranje poslova);
uključuje se u rešavanje problema u […]

Customer Care & Service

On behalf of our client TEOL (www.teolpack.com), a leading company in the field of B2B industrial packaging, with operations in Serbia, Croatia, Bosnia & Herzegovina and member of Pan-European organization Pack-Synergy, Manpower Serbia is looking for an enthusiastic, thoughtful and highly motivated individual, who is passionate about creating an innovative customer experience and building strong relationships with our customers (internal and external).

Job description:

Develop an understanding of TEOL’s product offering to support customers by phone, email and chat
Drive a successful customer experience by assisting customer’s journey
Take ownership of escalated problems and solve for the customer from beginning to end
Manage and improve the efficiency of “sales order procedure” and other processes related to customer experience
Work in “SAP B1” and “Salesforce CRM” environment and be part of the team for the continues development and optimization of these two-leading software
Cultivate a culture of customer caring and responsiveness throughout the organization

Candidate profile:

Previous working experience is necessary
University degree is preferable, but not pre-requirement
Excellent communication skills (written and verbal)
Very good computer knowledge and skills
Ability to successfully adapt to changes in the working environment
Ability to empathize with and prioritize customer needs
Effective problem solving skills
Very good knowledge of English language

Regional Operations Manager

Helvetas is an organization specialized in development cooperation and humanitarian response, anchored in Switzerland. Our vision is a just world in which all people determine the course of their lives in dignity and security, using environmental resources in a sustainable manner.

We welcome applications from motivated individuals for the following post in one of our branch offices in the Western Balkan and Eastern Europe region. The expected starting date is May 2024 or upon agreement.

REGIONAL OPERATIONS MANAGER (F/M/D) 100%
One of Eastern Europe countries with Helvetas branch office

Helvetas implements a wide portfolio of projects and initiatives in eight countries throughout the region, including Albania, Bosnia and Herzegovina, Georgia, Kosovo, Moldova, North Macedonia, Serbia and Ukraine. We promote green and socially inclusive transition processes by focusing our systemic actions and partnerships on creating new economic perspectives and promoting good governance and civic engagement. With almost 200 staff working in our eight offices in the region, we are undertaking steps to strengthen the organizational support and quality assurance environment, including the improvement of organizational structures, systems and processes.

The Regional Operations Manager (ROM) is responsible for the effective and efficient development and execution of administrative processes within the regional team, and processes linking the regional team, countries/projects and the head office, as well as the organization of events and coordination of logistical needs. The ROM assures compliance of processes with organizational and legal requirements, promotes efficiency through simplification, standardization, and digitization of administrative processes. Countries and projects are advised and supported in adapting their processes in a coherent manner. 

The ROM is part of a regional management team, reporting to the Regional Director for Eastern Europe. While the team members are based in different country offices, it operates a regional hub in Belgrade/Serbia. Hybrid collaboration and regular travels define the nature of our work and offer a very dynamic and professionally challenging team environment in which each member is expected to display a high degree of leadership and independence.

MAIN TASKS

Management of administrative processes (approx. 60%):

You are responsible for the development and implementation of efficient administrative processes (planned and on demand) within the regional team, ensuring proper coordination, compliance with organizational and legal requirements, and support to country/project teams.   

You will also coordinate regional safety and security measures in accordance with organizational requirements, including travel arrangements, and the coordination of safety and security plans with countries. 

Procurement and contracting (approx. 20%)

You ensure the proper and efficient application of procurement processes in […]

Head of Active Sales Department

On behalf of our client, a seasoned system integrator company, Manpower Serbia is looking for an experienced Head of Active Sales Department to join their team.

Job Description
 
• Identifying new clients and establishing contacts to promote our hardware and software solutions.

• Analyzing clients' needs and developing tailored solutions for their specific requirements.

• Monitoring market trends and changes in the IT and software solutions industry.

• Focusing on achieving set targets.

• Maintaining long-term relationships with clients to enhance satisfaction and achieve long-term business goals.

• The individual will be responsible for forming the active sales team.

 
Requirements

• Minimum 3 years of relevant work experience

• Advanced technical knowledge of IT equipment

• Familiarity with software solutions

• Proficiency in English language

• Clear, persuasive, and concise communication style

• Excellent organizational skills

Radnik na pakovanju

MPS kompanija, koja se ističe izvanrednim uslovima za rad, trenutno traži odgovornog, motivisanog i vrednog radnika za poziciju radnika na pakovanju u našoj prostranoj hali u Šimanovcima.

Opis posla:

Pakovanje manjih plastičnih korpica
Strečovanje paleta i korišćenje ručnog viljuškara
Vizuelna provera proizvoda

Uslovi:

Nije fizički zahtevan posao u smislu težine, ali zahteva odgovornost i pažnju na detalje
Rad u dve smene od 6 ujutru, 5 dana nedeljno, sa mogućnošću rada vikendom ukoliko se ukaže potreba
Prostorije su uredne, tople i prijatne za rad.

Ukoliko ste spremni da se pridružite našem timu i posvetite se poslu sa entuzijazmom, pošaljite svoj CV.

 

Senior System Engineer

On behalf of our client, one of the leading financial institutions in the Serbian market, we are looking for motivated candidate to fulfill the position of Senior System Engineer.
 

Key Responsibilities:

Managing and improving systems infrastructure, including server hardware, operating systems, network services and storage.
Establishing best practices and procedures for system design and management
Performing systems and storage capacity planning and hardware purchasing
Maintaining and providing interfaces for system information
Implementing tools for system management, including system installation and VM provisioning, configuration automation, firmware and OS updates, and system health monitoring.
Document designs, procedures, tasks, and events

 
Requirements:

Bachelor’s degree in a related field, Engineering or Computer Science
Experience in Systems management-related roles (Administrator or Engineer), min 3 years
Experience with large scale systems administration, storage and data center infrastructure
Deep understanding of Windows platforms and services
Experience with one or more system virtualization technologies (VMware, Hyper-V, Xen, etc.)
Knowledge of IP networking and Internet technologies (TCP/IP, DNS, LDAP, HTTP and others).
General scripting experience
Good communication skills, ability to work with different teams and with set goals

Magacioner

U ime našeg klijenta, kompanije Brand Up, u potrazi smo za kandidatom koji bi uspešno odgovorio zahtevima pozicije Magacioner.

Opis posla:

Prijem, skladištenje i otprema robe u/iz magacina;
Utovar, istovar i manipulacija robom u magacinu;
Vođenje evidencije o robi u magacinu, u svemu prema analitičkim karticama zvaničnog knjigovodstva firme;
Čuvanje robe od oštećenja i njeno skladištenje na pravilan način;
Vođenje računa o higijeni i funkcionalnosti magacina;
Korišćenje skladišnog prostora na efikasan način;
Vođenje računa o ispravnosti i funkcionalnosti mehanizacije i alata u magacinu;
Prijem i izdavanje dokumenata vezanih za rad magacina,
Korišćenje viljuškara za manipulaciju robe po potrebi;
Izvršava i obavlja druge poslove u skladu sa Pravilnikom o organizaciji i sistematizaciji poslova, Poslodavčevim instrukcijama i pravilima.

Zahtevi pozicije:

Prethodno radno iskustvo u magacinu je neophodno
Srednja stručna sprema



Pregled posla

Kapcsolat

Csapatunk örömmel áll rendelkezésére. 

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