Helvetas is an organization specialized in development cooperation and humanitarian response, anchored in Switzerland. Our vision is a just world in which all people determine the course of their lives in dignity and security, using environmental resources in a sustainable manner.

We welcome applications from motivated individuals for the following post in one of our branch offices in the Western Balkan and Eastern Europe region. The expected starting date is May 2024 or upon agreement.

REGIONAL OPERATIONS MANAGER (F/M/D) 100%
One of Eastern Europe countries with Helvetas branch office

Helvetas implements a wide portfolio of projects and initiatives in eight countries throughout the region, including Albania, Bosnia and Herzegovina, Georgia, Kosovo, Moldova, North Macedonia, Serbia and Ukraine. We promote green and socially inclusive transition processes by focusing our systemic actions and partnerships on creating new economic perspectives and promoting good governance and civic engagement. With almost 200 staff working in our eight offices in the region, we are undertaking steps to strengthen the organizational support and quality assurance environment, including the improvement of organizational structures, systems and processes.

The Regional Operations Manager (ROM) is responsible for the effective and efficient development and execution of administrative processes within the regional team, and processes linking the regional team, countries/projects and the head office, as well as the organization of events and coordination of logistical needs. The ROM assures compliance of processes with organizational and legal requirements, promotes efficiency through simplification, standardization, and digitization of administrative processes. Countries and projects are advised and supported in adapting their processes in a coherent manner. 

The ROM is part of a regional management team, reporting to the Regional Director for Eastern Europe. While the team members are based in different country offices, it operates a regional hub in Belgrade/Serbia. Hybrid collaboration and regular travels define the nature of our work and offer a very dynamic and professionally challenging team environment in which each member is expected to display a high degree of leadership and independence.

MAIN TASKS

Management of administrative processes (approx. 60%):

You are responsible for the development and implementation of efficient administrative processes (planned and on demand) within the regional team, ensuring proper coordination, compliance with organizational and legal requirements, and support to country/project teams.   

You will also coordinate regional safety and security measures in accordance with organizational requirements, including travel arrangements, and the coordination of safety and security plans with countries. 

Procurement and contracting (approx. 20%)

You ensure the proper and efficient application of procurement processes in […]

For our client, Centific, a global digital technology services company with solutions across various industries and a diverse team of over 3800 professionals around the world, Manpower Serbia is searching for motivated candidate to take the challenge and successfully fulfill the position of General Manager in Serbia.

Role and Responsibilities

The General Manager is responsible for overseeing all operations and activities within the company. This role will involve actively contributing to Centific’s expansion, managing a team of employees, and working with key stakeholders to ensure that business objectives are met. The General Manager will also be responsible for developing and implementing strategies to improve performance and drive growth.

Key Responsibilities:

Develop and execute business plans and strategies, including budgeting, budgeting forecasts, and resource allocation

Maintain accurate records and comply with government rules and regulations

Manage and lead a team of employees to ensure operational excellence

Build and maintain relationships with key stakeholders, including clients, partners, and government officials

Manage the financial performance of the country, including revenue, expenses, and profitability

Identify and mitigate risks to the business

Ensure compliance with local laws and regulations

Oversee the development and execution of marketing and sales initiatives

Drive innovation and continuous improvement across all aspects of the business

Develop, implement, and adhere to policies and procedures, including financial controls, accounting, human resources, and purchasing

Develop and maintain a positive and productive work culture.

Collaborate with the global leadership team to align the local strategy with the company’s overall objectives

Promote our company’s brand and values, act as an ambassador, actively contribute to the expansion of Centific and shape the company’s image and success in the new market and internally

Required Technical and Professional Expertise:

Bachelor’s degree in business administration, management, or related field

10+ years of experience in a senior management position

Technical background in software development or delivery

Strong knowledge of enterprise companies and global tech market in Serbia

Proven track record of driving business growth and achieving financial targets

Strong leadership skills with the ability to motivate and inspire teams

Excellent communication and interpersonal skills

Deep understanding of a multicultural environment