On behalf of our client, the Japanese automotive company Nidec Electric Motor, Manpower Serbia is looking for a motivated person candidate to accept the challenge and successfully fulfill the position: Project Quality Engineer.

Job description

▪ Follows defined quality goals in accordance with the company's Quality Policy and defined project goals
▪ Responsible for PPAP documentation preparation, submission, and approval on delegated projects
▪ Provides support to Global PQE in the APQP process for defined projects from nomination to C phase
▪ Manages the development of the project from the Quality side from the C phase to the completion of the “safe launch”
▪ Regularly maintains contact with the customer regarding problems that arise during the development phase of the project
▪ Communicates requirements and agreements with the customer within the factory
▪ Participates with other colleagues in the preparation of quality documents (control plan, P-FMEA, production documentation)
▪ Prepares project approval in the factory and accompanying de-documentation
▪ In the event of a customer complaint, contacts the customer, initiates and implements the 8D process and verifies corrective activities
▪ Participates in control visits/audits of the customer and third parties as well as in internal checks
▪ Maintains direct contact with the customer regarding quality (incidents, new implementations, product or process modification, specific customer requirements)
▪ Participates in solving internal and external quality problems within the factory and at the customer, organizes selections in case of non-compliant products
▪ Monitors and reports on the implementation of specific customer requirements
▪ Actively participates in QRQC production, QRQC factories and supervises the QRQC process on production lines
▪ Monitors whether the production process is in accordance with the customer's defined requirements, controls SPPC indicators
▪ Prepares documentation in accordance with technical documentation and specific customer requirements
▪ Implements the MSA process related to control and measurement systems in serial production
▪ In the case of a quality incident, the 24h/5d/10d rule applies
▪ Implements methods of viewing specific characteristics
▪ Responsible for the preparation and regular revision of control plans and accompanying Quality documentation
▪ Monitors customer portals in order to stay informed with the latest customer complaints, modifications and enhancement requests

Position Requirements

▪ Bachelor’s/Master’s in technical science
▪ Experience in same or similar position will be consider as asset
▪ Experience with the Automotive Core Tools will be consider as asset
▪ English language – advanced level

On behalf of our client, CCBill, a company focused on designing and developing world-class cloud solutions and services for customers of all sizes, specialized in performance, security and availability, Manpower Serbia is searching for a candidate who will successfully fulfill the position of Junior Customer Support Representative.

Job Function:

Responsible for resolving email, and work-related notifications
Ensures that the specific customer issues are addressed and resolved to completion
Responsible for researching and resolving credit card billing inquiries
Initiates customer escalations to internal teams and CCBill merchants to customer needs are met
Properly notating customer interactions and issues in the Admin to ensure proper follow up
Responsible for resolving email, and work-related notifications
Ensures that the specific customer issues are addressed and resolved to completion
Responsible for researching and resolving credit card billing inquiries
Initiates customer escalations to internal teams and CCBill merchants to customer needs are met
Properly notating customer interactions and issues in the Admin to ensure proper follow up

    Job Requirement

High school degree or equivalent education
Ability to be self-motivated and exhibit a high degree of professionalism
Ability to quickly identify and troubleshoot customer issue appropriately
General knowledge of basic internet technologies
Very good/intermediate knowledge of Microsoft Excel and Word
Intermediate proficiency with current web browsers
Ability to retain and reapply information learned during day to day interactions with supervisors and management
Ability to effectively operate independently without the need of constant supervision
Demonstrated ability to handle high levels of stress and difficult customer interactions
Excellent English language skills, both verbal and written
Preference will be given to candidates who have experience working in a call center