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Customer Support Consultant

On behalf of our client, global avio company, we are looking for motivated candidate to successfully fulfill the position of Customer Support Consultant.

Job descripition:

General flight reservations and direct sales and all related services of Lufthansa Group
Information about our products and services
Passenger check-in assistance
Assistance with baggage related questions
Managing loyalty programs/ accounts of our customers
Support of any new business contracted by client
Effective and timely call handling
Assures work follows and meets all quality standards
Assures work meets business productivity goals
Flexibility to a rotational shift including weekends
Usage of quality assurance tools whenever applicable
Attend additional trainings and product related workshops
Handling of Customer Feed-back Management inquiries connected to topics before, during and after travel with Lufthansa Group  using processing tool “Cheetah”
Processing all incoming customer relations inquiries in written or via telephone from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes.
Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling according to universal conventions and regulations, compensation policies and internal processes
Taking over special tasks as assigned

Job requirements:

Fluent verbal communication skills in German (C1 level) and English (B2 level)
High-school diploma
Previous experience in customer service or a related field is preferred

Magacioner

U ime našeg klijenta, vodeće kompanije na tržištu auto delova, tražimo kandidata koji će uspešno odgovoriti zahtevima pozicije Magacioner.

Opis posla:

Prijem, skladištenje i otprema robe u/iz magacina
Čuvanje robe od oštećenja i njeno skladištenje na pravilan način;
Vođenje računa o higijeni i funkcionalnosti magacina;
Korišćenje skladišnog prostora na efikasan način;
Izvršava i obavlja druge poslove u skladu sa Pravilnikom o organizaciji i sistematizaciji poslova, Poslodavčevim instrukcijama i pravilima.

Zahtevi pozicije:

Srednja stručna sprema
Prethodno radno iskustvo nije neophodno
Motivisanost i dinamičnost 

Food Technologist and Sales Representative

On behalf of our client, company RIAL Bulgaria, specialized in the manufacturing and trade of additives, spices, and supplies for the food industry., Manpowergroup is looking for a candidate to fulfil the position of Food Technologist and Sales Representative ( Milk and Dairy products)

JOB DESCRIPTION
-Technological developments, creation of new formulations and products for the dairy industry
-Presentation, implementation and sale of raw materials and ingredients;
-Planning and organizing production samples;
-Achieving commercial goals according to set plans;
-Commercial activity with our existing customers and expansion of the customer base;

REQUIREMENTS
-Higher/secondary special education – Technology of milk and milk products;
-Practical production experience;
-Excellent communication and organizational skills;
-Strong motivation and responsibility;
-Ability to work in a team;
-Knowledge of machinery and equipment for the production of dairy products;
-Good computer literacy (MS Office);
-Driver's license and car

Customer Feedback Management Consultant

On behalf of our client, Lufthansa In Touch, a global aviation group, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position of: Customer Feedback Management Consultant.

Job Description:
– Processing all incoming customer relations inquiries regarding topics before, during and after the travel with Lufthansa in writing or via the telephone in line with the customer relations procedures.
– Processing all incoming customer relations inquiries from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
– Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes
– Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling
– Taking over special tasks as assigned by Customer Feedback Management

Job Requirement:

– Proficiency in written customer communication
– Strong proficiency in English language (written and verbal)
– Strong proficiency in German language, written and verbal
– Demonstrated experience in de-escalating handling of complaints

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description:

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in Dutch
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency Speakit, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description: 

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in German or Italian
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Senior Java Developer

On behalf of our client, FinTech company, Manpower Serbia is searching for a motivated candidate to take the challenge and to successfully fulfill the position of Senior Java Developer.

Job description

Designing and delivering high-quality software at scale
Writing clean, reusable, testable, and efficient code
Maintaining product and managing production system.
Owning the delivery throughout all phases of SDLC.
Mentoring where required
Collaborating closely with other Engineers, Product Owners and other stakeholders

Requirements

5+ years designing/building Java backend applications
Strong understanding of RESTful web service design
Extensive experience with relational DBs (PostgreSQL is plus)
Development in a modern cloud-based environment and related technologies such as AWS, Docker etc.
Working knowledge of Linux
Maintaining high standards of quality for software
Demonstrate good judgement and problem solving skills
Excellent written and verbal English communication skills.

Offer:

Opportunity to become a part of a rapidly growing FinTech scaleup
Our customer base has shown that we have a great product-market fit, and we continue to grow
Excellent terms of employment including a great work-life balance
Work in a fun and supportive environment with regular team events

 

Junior Customer Support Representative

On behalf of our client, CCBill, a company focused on designing and developing world-class cloud solutions and services for customers of all sizes, specialized in performance, security and availability, Manpower Serbia is searching for a candidate who will successfully fulfill the position of Junior Customer Support Representative.

Job Function:

Responsible for resolving email, and work-related notifications
Ensures that the specific customer issues are addressed and resolved to completion
Responsible for researching and resolving credit card billing inquiries
Initiates customer escalations to internal teams and CCBill merchants to customer needs are met
Properly notating customer interactions and issues in the Admin to ensure proper follow up

    Job Requirement

High school degree or equivalent education
Ability to be self-motivated and exhibit a high degree of professionalism
Ability to quickly identify and troubleshoot customer issue appropriately
General knowledge of basic internet technologies
Very good/intermediate knowledge of Microsoft Excel and Word
Intermediate proficiency with current web browsers
Ability to retain and reapply information learned during day to day interactions with supervisors and management
Ability to effectively operate independently without the need of constant supervision
Demonstrated ability to handle high levels of stress and difficult customer interactions
Excellent English language skills, both verbal and written
Preference will be given to candidates who have experience working in a call center

 



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