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Profesija – klasifikacija 

Model rada 

Nivo iskustva 

Customer Feedback Management Consultant

On behalf of our client, Lufthansa In Touch, a global aviation group, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position of: Customer Feedback Management Consultant.

Job Description:
– Processing all incoming customer relations inquiries regarding topics before, during and after the travel with Lufthansa in writing or via the telephone in line with the customer relations procedures.
– Processing all incoming customer relations inquiries from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
– Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes
– Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling
– Taking over special tasks as assigned by Customer Feedback Management

Job Requirement:

– Proficiency in written customer communication
– Strong proficiency in English language (written and verbal)
– Strong proficiency in German language, written and verbal
– Demonstrated experience in de-escalating handling of complaints

Benefits Analyst

On behalf of our client, Nutanix , a cloud computing company that sells hyper converged infrastructure software, cloud services, and software defined storage, Manpower Serbia is searching for a motivated candidate to take the challenge and to successfully fulfil l the position of Benefits Analyst:

Job description
• Managing end to end the Employee lifecycle benefit administration.
• Handling the internal process of benefits invoices from approval to action for payment
• Responding to employee benefit queries & resolving first-line benefit-related issues. Collaborate with other stakeholders to resolve issues and enhance current processes.
• Reporting monthly benefit changes to payroll as required.
• Support with financial audits and ad hoc Benefits projects & programs where needed.
• Ensure data integrity and security following GDPR regulations.
• Creating & maintaining process documentation, contributing to knowledgebase article creation.
Position Requirements
• Human Resources professional with a minimum of 2-3 years of benefit administration experience. Background in payroll, accounting, compensation and/or benefits administration is preferred.
• Highly Proficient with Excel, and rest of MS Office applications.
• Customer focused and service orientated.
• Ability to prioritize and multitask successfully in a fast-paced, dynamic environment.
• Proven ability to build stakeholder relationships.
• Strong problem solving and prioritization skills.
• Fluent written and verbal communication in English.
• ServiceNow and Workday HCM experience preferable.

Pregled posla


Csapatunk örömmel áll rendelkezésére. 

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