U ime našeg klijenta, internacionalne kompanije, tražimo motivisanog kandidata koji bi uspešno odgovorio zahtevima pozicije Customer Service Administrator.

Opis posla:

Prijem porudžbina, sastavljanje naloga, otpremnica, faktura u SAP-u
Komunikacija sa magacinom kompanije vezano za organizaciju isporuke
Kommunikacija/korespodencija sa kupcima, slanje specifikacija, analiza i drugih dokumenata kupcima, obrada reklamacija
Prevod etiketa, specifikacija, sertifikata i druge dokumentacije za kupce po potrebi
Ažuriranje podataka o kupcima u SAP-u
Podrška spoljne službe (Obrada zahteva za uzorke, komunikacija sa matičnom kućom, praćenje izdatih uzoraka, poručivanje, evidentiranje)
Priprema i slanje dokumenata knjigovođi (uvozni papiri, ulazni /izlazni racuni, izvodi itd).
Office zadaci (rezervacija hotela, smeštaja, avionskih karata, arhiviranje dokumenata..)
Priprema i slanje pisama i drugog
Ostali poslovi vezani za servis kupaca i office

​​​​​​​Zahtevi pozicije:

Poznavanje nemačkog jezika na naprednom nivou, minimum C1
Poznavanje engleskog na srednjem nivou
Prethodno radno iskustvo na istim ili sličnim poslovima je prednost

Nutanix is seeking a dynamic and detail-oriented professional to join their team as a Revenue Operations Analyst. 
In this position, you will play a crucial role in assisting with project management activities related to various projects to drive sales efficiency and operational excellence. The ideal candidate will possess a strong analytical mindset, excellent organizational skills, and the ability to work collaboratively with cross-functional teams.
This is fully remote position
Working hours 1pm – 9pm ( Serbian Time)

JOB DESCRIPTION:

Regularly review project dashboards to track progress, ensuring alignment with project objectives
Generate reports to provide detailed analysis and insights into project performance.
Input information from spreadsheets into Salesforce (or other systems of records) to track adherence to project progress
Coordinate efforts across different teams to ensure tasks are completed in a timely manner.
Facilitate communication between project managers, internal teams, and other stakeholders to maintain project momentum
Assist in developing clear and comprehensive requirements for projects, particularly in the context of the sales process.
Participate in testing activities, validating that software changes meet specified criteria
Identify project blockers and propose effective solutions, ensuring the smooth progression of projects.
Create visual representations, such as flowcharts, illustrating different processes involved in project transitions.
Develop presentations and slide decks summarizing project findings, status updates, and key insights.
Collaborates across businesses, functions, and regions to align strategy and direction.
Ad-hoc projects as required.

CANDIDATE PROFILE

2+ years of business experience, including a proven track record of performance in sales platforms and program/project management.
Positive attitude along with a passion for the business and data.
Experience with end-to-end sales processes and tools
Superior problem-solving skills
Ability to translate ideas and requirements from sales leadership into a documented process with defined timelines
Engage relevant resources to turn requirements into tangible programs that drive meaningful business outcomes.
Excellent communications skills and a high level of comfort collaborating with both sales and data minded cross functional team members.
Ability to articulate Sales Operations practices – Channels, Inside Sales, PreSales, Renewals, Compensation, etc
Exceptional analytical, reporting, data manipulation, problem solving and Business Intelligence skills with attention to visual & design nuances in analysis presentation
Experience with Salesforce, Tableau, Clari and CPQ tools are a plus.
Detail-oriented but can also see the big picture. Can crunch the numbers and clearly articulate the key takeaways in an executive summary. Tell a “story”
Comfortable working with diverse global counterparts
Proficient in Power Point, […]

On behalf of our client, global avio company, we are looking for motivated candidate to successfully fulfill the position of Customer Support Consultant.

Job descripition:

General flight reservations and direct sales and all related services of Lufthansa Group
Information about our products and services
Passenger check-in assistance
Assistance with baggage related questions
Managing loyalty programs/ accounts of our customers
Support of any new business contracted by client
Effective and timely call handling
Assures work follows and meets all quality standards
Assures work meets business productivity goals
Flexibility to a rotational shift including weekends
Usage of quality assurance tools whenever applicable
Attend additional trainings and product related workshops
Handling of Customer Feed-back Management inquiries connected to topics before, during and after travel with Lufthansa Group  using processing tool “Cheetah”
Processing all incoming customer relations inquiries in written or via telephone from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes.
Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling according to universal conventions and regulations, compensation policies and internal processes
Taking over special tasks as assigned

Job requirements:

Fluent verbal communication skills in German (C1 level) and English (B2 level)
High-school diploma
Previous experience in customer service or a related field is preferred

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description:

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in Dutch
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Tražimo dinamične i motivisane brend ambasador za rad na štandu u tržnom centru Galerija Beograd.

Tvoje odgovornosti:

Aktivna prodaja proizvoda i pružanje usluge kupcima u našim prodavnicama
Podrška u sprovođenju naših marketinških aktivnosti
Podrška u procesima naplate i logistike

Šta ti donosiš u našu kompaniju:

Komunikacija, posvećenost i odlučnost su tvoje prirodne osobine
Motivisan i timski orijentisan
Odlično govoriš srpski jezik, a osnovno poznavanje engleskog

Šta mi nudimo tebi:

Fiksna plata
Ambiciozan i međunarodni tim
Popust na kupovinu proizvoda i mnoge besplatne promotivne artikle
Kvalifikovane obuke i individualne mogućnosti razvoja

Pridruži se našem timu i postani deo uspešne priče koja menja svet!