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Customer Support Consultant

On behalf of our client, global avio company, we are looking for motivated candidate to successfully fulfill the position of Customer Support Consultant.

Job descripition:

General flight reservations and direct sales and all related services of Lufthansa Group
Information about our products and services
Passenger check-in assistance
Assistance with baggage related questions
Managing loyalty programs/ accounts of our customers
Support of any new business contracted by client
Effective and timely call handling
Assures work follows and meets all quality standards
Assures work meets business productivity goals
Flexibility to a rotational shift including weekends
Usage of quality assurance tools whenever applicable
Attend additional trainings and product related workshops
Handling of Customer Feed-back Management inquiries connected to topics before, during and after travel with Lufthansa Group  using processing tool “Cheetah”
Processing all incoming customer relations inquiries in written or via telephone from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes.
Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling according to universal conventions and regulations, compensation policies and internal processes
Taking over special tasks as assigned

Job requirements:

Fluent verbal communication skills in German (C1 level) and English (B2 level)
High-school diploma
Previous experience in customer service or a related field is preferred

Services Account Representative

On behalf of our partner Tetra Pak, the leading global manufacturer of aseptic packaging for milk, juices and nectars we are looking for a motivated candidate to take the role of Services Account Representative.

Job description:

• Provide input to the preparation of the sales strategy including Technical Service Part of Key Account Plan by using internal and external data sources
• Analyze and follow up sales opportunities and promote services based on customer information, together with SKAM/ SAM
• Manage customer relationships from an operational perspective through structured communication
• Analyze and follow-up customer satisfaction results together with Technical Service functions
• Coordinate and follow-up the service events with customers
• Support the preparation of service contract execution and confirm resources for delivery of services and service delivery control
• Coordinate and follow-up Service Contract execution and Service contract fulfilment
• Support customer inquiries, respond and channel it into the organization

Position Requirements:

• Minimum 1 year of professional experience in Customer Service
• University degree of Bachelor or equivalent
• Good working knowledge of SAP is a great advantage
• Self-driven, proactive and highly structured individual with client focused mindset
• Fluent Serbo-Croatian and English language knowledge is a must
• Good working knowledge of MS Office is being an asset
• Ability to handle multiple tasks and prioritize between them
• Excellent communication skills
 

Customer Feedback Management Consultant

On behalf of our client, Lufthansa In Touch, a global aviation group, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position of: Customer Feedback Management Consultant.

Job Description:
– Processing all incoming customer relations inquiries regarding topics before, during and after the travel with Lufthansa in writing or via the telephone in line with the customer relations procedures.
– Processing all incoming customer relations inquiries from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
– Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes
– Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling
– Taking over special tasks as assigned by Customer Feedback Management

Job Requirement:

– Proficiency in written customer communication
– Strong proficiency in English language (written and verbal)
– Strong proficiency in German language, written and verbal
– Demonstrated experience in de-escalating handling of complaints

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description:

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in Dutch
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency Speakit, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description: 

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in German or Italian
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Brend Ambasador

Tražimo dinamične i motivisane brend ambasador za rad na štandu u tržnom centru Galerija Beograd.

Tvoje odgovornosti:

Aktivna prodaja proizvoda i pružanje usluge kupcima u našim prodavnicama
Podrška u sprovođenju naših marketinških aktivnosti
Podrška u procesima naplate i logistike

 

Šta ti donosiš u našu kompaniju:

Komunikacija, posvećenost i odlučnost su tvoje prirodne osobine
Motivisan i timski orijentisan
Odlično govoriš srpski jezik, a osnovno poznavanje engleskog

 

Šta mi nudimo tebi:

Fiksna plata
Ambiciozan i međunarodni tim
Popust na kupovinu proizvoda i mnoge besplatne promotivne artikle
Kvalifikovane obuke i individualne mogućnosti razvoja

Pridruži se našem timu i postani deo uspešne priče koja menja svet!

Junior Customer Support Representative

On behalf of our client, CCBill, a company focused on designing and developing world-class cloud solutions and services for customers of all sizes, specialized in performance, security and availability, Manpower Serbia is searching for a candidate who will successfully fulfill the position of Junior Customer Support Representative.

Job Function:

Responsible for resolving email, and work-related notifications
Ensures that the specific customer issues are addressed and resolved to completion
Responsible for researching and resolving credit card billing inquiries
Initiates customer escalations to internal teams and CCBill merchants to customer needs are met
Properly notating customer interactions and issues in the Admin to ensure proper follow up

    Job Requirement

High school degree or equivalent education
Ability to be self-motivated and exhibit a high degree of professionalism
Ability to quickly identify and troubleshoot customer issue appropriately
General knowledge of basic internet technologies
Very good/intermediate knowledge of Microsoft Excel and Word
Intermediate proficiency with current web browsers
Ability to retain and reapply information learned during day to day interactions with supervisors and management
Ability to effectively operate independently without the need of constant supervision
Demonstrated ability to handle high levels of stress and difficult customer interactions
Excellent English language skills, both verbal and written
Preference will be given to candidates who have experience working in a call center

 



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