U ime našeg klijenta, internacionalne kompanije, tražimo motivisanog kandidata koji bi uspešno odgovorio zahtevima pozicije Customer Service Administrator.

Opis posla:

Prijem porudžbina, sastavljanje naloga, otpremnica, faktura u SAP-u
Komunikacija sa magacinom kompanije vezano za organizaciju isporuke
Kommunikacija/korespodencija sa kupcima, slanje specifikacija, analiza i drugih dokumenata kupcima, obrada reklamacija
Prevod etiketa, specifikacija, sertifikata i druge dokumentacije za kupce po potrebi
Ažuriranje podataka o kupcima u SAP-u
Podrška spoljne službe (Obrada zahteva za uzorke, komunikacija sa matičnom kućom, praćenje izdatih uzoraka, poručivanje, evidentiranje)
Priprema i slanje dokumenata knjigovođi (uvozni papiri, ulazni /izlazni racuni, izvodi itd).
Office zadaci (rezervacija hotela, smeštaja, avionskih karata, arhiviranje dokumenata..)
Priprema i slanje pisama i drugog
Ostali poslovi vezani za servis kupaca i office

​​​​​​​Zahtevi pozicije:

Poznavanje nemačkog jezika na naprednom nivou, minimum C1
Poznavanje engleskog na srednjem nivou
Prethodno radno iskustvo na istim ili sličnim poslovima je prednost

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description:

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Advanced level in German
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Specijalna bolnica za hemodijalizu Fresenius Medical Care je deo poslovne grupacije “Fresenius Medical Care” iz Nemačke. Specijalne bolnice za hemodijalizu Fresenius Medical Care Srbija su počele sa radom 2008. godine i trenutno poslujemo u Beogradu i Novom Sadu.
U ime klijenta, Manpower Srbija traži kandidate za poziciju: Lekar specijalista – ordinirajući lekar (m/ž)
Mesto rada: Novi Sad 
Opis posla:

Primenjuje dostavljene odobrene direktive sistema menadžmenta kvalitetom i sistema menadžmenta zaštitom životne sredine; 
Održava zapise u skladu sa odobrenim direktivama sistema menadžmenta kvalitetom i sistema menadžmenta zaštitom životne sredine;
Upravlja i kontroliše medicinskom dokumentacijom u skladu sa zahtevima propisa;
Preispituje i kontroliše dokumente koje je dostavio pacijent i obavlja prvi pregled pacijenta;
Otvara dosije pacijenta;
Vrši pregled pacijenata;
Utvrđuje preskripciju tretmana u konsultaciji sa načelnikom organizacione jedinice (vrstu tretmana, dijalizator, parametre za hemodijalizu i dr.);
Obavlja vizitu svakodnevno;
Nakon završetka smene vrši unos podataka za svakog pacijenta;
Planira obavljanje dodatnih pregleda u skladu sa ugovorom;
Ažurira najmanje jednom mesečno listu laboratorijskih nalaza;
Planira obavljanje pregleda za pretransplantacionu obradu;
Leči i neguje pacijente u skladu sa zahtevima propisa, odobrenim direktivama, i etičkim normama;
Učestvovanje u izradi direktiva u vezi sa lečenjem i negom pacijenata;
Neposredno učestvuje u aktivnostima u vezi sa medicinskim komplikacijama kod pacijenta i komunicira sa zdravstvenim ustanovama koje učestvuju u obavljanju tih aktivnosti;
Preduzima mere radi sprečavanja pojave opasnosti i sa njima povezanim rizicima i štetom;
U slučaju smrti bolesnika preduzima mere u skladu sa pozitivnim propisima i opštim aktima poslodavca;
Čuva tajnost svih podataka i informacija do kojih je došao tokom obavljanja delatnosti ili u neposrednoj vezi sa njima;
Usavršava medicinska znanja i znanja o opremi (mašinama za dijalizu, WTS, CDS, oprema za hitne slučajeve);
Domaćinski postupa sa imovinom kompanije, sprečava prekomerne potrošnje resursa, radi na poboljšanju efikasnosti svih procesa;
Zamenjuje načelnika organizacione jedinice u njegovom odsustvu po nalogu direktora;
Obavlja i druge poslove po nalogu direktora i načelnika organizacione jedinice, iz delokruga rada

Uslovi:

VII-1 stepen stručne spreme, lekar specijalista interne medicine, ili VII-2 subspecijalista nefrolog 
Licenca lekarske komore za samostalni rad ili podnet zahtev za dobijanje licence
Radno iskustvo najmanje 1 godina radnog iskustva u zdravstvu 
Sposobnost efikasnog komuniciranja
Sposobnost rukovođenja
Poznavanje engleskog jezika
Poznavanje rada na računaru
Posebna zdravstvena sposobnost za rad na poslovima hemodijalize

On behalf of our client, global avio company, we are looking for motivated candidate to successfully fulfill the position of Customer Support Consultant.

Job descripition:

General flight reservations and direct sales and all related services of Lufthansa Group
Information about our products and services
Passenger check-in assistance
Assistance with baggage related questions
Managing loyalty programs/ accounts of our customers
Support of any new business contracted by client
Effective and timely call handling
Assures work follows and meets all quality standards
Assures work meets business productivity goals
Flexibility to a rotational shift including weekends
Usage of quality assurance tools whenever applicable
Attend additional trainings and product related workshops
Handling of Customer Feed-back Management inquiries connected to topics before, during and after travel with Lufthansa Group  using processing tool “Cheetah”
Processing all incoming customer relations inquiries in written or via telephone from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes.
Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling according to universal conventions and regulations, compensation policies and internal processes
Taking over special tasks as assigned

Job requirements:

Fluent verbal communication skills in German (C1 level) and English (B2 level)
High-school diploma
Previous experience in customer service or a related field is preferred

On behalf of our client, Lufthansa In Touch, a global aviation group, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position of: Customer Feedback Management Consultant.

Job Description:
– Processing all incoming customer relations inquiries regarding topics before, during and after the travel with Lufthansa in writing or via the telephone in line with the customer relations procedures.
– Processing all incoming customer relations inquiries from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
– Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes
– Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling
– Taking over special tasks as assigned by Customer Feedback Management

Job Requirement:

– Proficiency in written customer communication
– Strong proficiency in English language (written and verbal)
– Strong proficiency in German language, written and verbal
– Demonstrated experience in de-escalating handling of complaints

On behalf of our partner, a recruitment and staffing agency Speakit, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description: 

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in German or Italian
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit