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Sales and Marketing Specialist

On behalf of our client, market leader in Switzerland’s procurement marketing since 1989, Icom company, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position of Sales and Marketing Specialist.

Job description
•Creating and executing effective marketing campaign strategies, including roadmaps and content calendars. Measuring the success of campaigns and use that data to refine and optimize them for maximum ROI.

•Creating and managing efficient workflows while optimizing them to meet specific business goals. This includes creating triggers, setting up segmentation, and implementing rules to ensure that the right messages are delivered to the right people at the right time.

•Creating and growing targeting email lists or contact databases for marketing purposes. This involves strategizing and implementing tactics to capture leads, prospects, or potential customers’ contact information through various channels like landing pages, lead magnets, sign-up forms, and social media campaigns.

•Spotting business opportunities, and following up with the orders.

•Collecting project information and promoting sales.

• Collecting and analyzing marketing information.

• Innovating and overseeing the sales process for the business in order to attract new clients.

•Remaining in tune with trends in companys industry to ensure that the Company’s offerings remain relevant.

Position Requirements

•Bachelor’s or master’s degree

•Exceptional written and verbal communication skills in German and English

•At least 1 year of working experience in relative sectors

•Independent, accurate work according to standards and regulations

•Excellent knowledge of MS Office

•Preferably, familiarity with Google Ads, Google Analytics, Google Tag Manager, Meta Business Manager, WordPress

•Problem-solving skills and structured way of thinking

•Courage to make decisions and take responsibility

•Strong communication as well as a confident and competent manner

•Highly motivated with a proactive attitude and excellent teamworking skills

Customer Service Administrator

U ime našeg klijenta, internacionalne kompanije, tražimo motivisanog kandidata koji bi uspešno odgovorio zahtevima pozicije Customer Service Administrator.

Opis posla:

Prijem porudžbina, sastavljanje naloga, otpremnica, faktura u SAP-u
Komunikacija sa magacinom kompanije vezano za organizaciju isporuke
Kommunikacija/korespodencija sa kupcima, slanje specifikacija, analiza i drugih dokumenata kupcima, obrada reklamacija
Prevod etiketa, specifikacija, sertifikata i druge dokumentacije za kupce po potrebi
Ažuriranje podataka o kupcima u SAP-u
Podrška spoljne službe (Obrada zahteva za uzorke, komunikacija sa matičnom kućom, praćenje izdatih uzoraka, poručivanje, evidentiranje)
Priprema i slanje dokumenata knjigovođi (uvozni papiri, ulazni /izlazni racuni, izvodi itd).
Office zadaci (rezervacija hotela, smeštaja, avionskih karata, arhiviranje dokumenata..)
Priprema i slanje pisama i drugog
Ostali poslovi vezani za servis kupaca i office

​​​​​​​Zahtevi pozicije:

Poznavanje nemačkog jezika na naprednom nivou, minimum C1
Poznavanje engleskog na srednjem nivou
Prethodno radno iskustvo na istim ili sličnim poslovima je prednost

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description:

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Advanced level in German
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Revenue Operations Analyst

Nutanix is seeking a dynamic and detail-oriented professional to join their team as a Revenue Operations Analyst. 
In this position, you will play a crucial role in assisting with project management activities related to various projects to drive sales efficiency and operational excellence. The ideal candidate will possess a strong analytical mindset, excellent organizational skills, and the ability to work collaboratively with cross-functional teams.
This is fully remote position
Working hours 1pm – 9pm ( Serbian Time)

JOB DESCRIPTION:

Regularly review project dashboards to track progress, ensuring alignment with project objectives
Generate reports to provide detailed analysis and insights into project performance.
Input information from spreadsheets into Salesforce (or other systems of records) to track adherence to project progress
Coordinate efforts across different teams to ensure tasks are completed in a timely manner.
Facilitate communication between project managers, internal teams, and other stakeholders to maintain project momentum
Assist in developing clear and comprehensive requirements for projects, particularly in the context of the sales process.
Participate in testing activities, validating that software changes meet specified criteria
Identify project blockers and propose effective solutions, ensuring the smooth progression of projects.
Create visual representations, such as flowcharts, illustrating different processes involved in project transitions.
Develop presentations and slide decks summarizing project findings, status updates, and key insights.
Collaborates across businesses, functions, and regions to align strategy and direction.
Ad-hoc projects as required.

CANDIDATE PROFILE

2+ years of business experience, including a proven track record of performance in sales platforms and program/project management.
Positive attitude along with a passion for the business and data.
Experience with end-to-end sales processes and tools
Superior problem-solving skills
Ability to translate ideas and requirements from sales leadership into a documented process with defined timelines
Engage relevant resources to turn requirements into tangible programs that drive meaningful business outcomes.
Excellent communications skills and a high level of comfort collaborating with both sales and data minded cross functional team members.
Ability to articulate Sales Operations practices – Channels, Inside Sales, PreSales, Renewals, Compensation, etc
Exceptional analytical, reporting, data manipulation, problem solving and Business Intelligence skills with attention to visual & design nuances in analysis presentation
Experience with Salesforce, Tableau, Clari and CPQ tools are a plus.
Detail-oriented but can also see the big picture. Can crunch the numbers and clearly articulate the key takeaways in an executive summary. Tell a “story”
Comfortable working with diverse global counterparts
Proficient in Power Point, […]

Marketing Data Specialist

The Marketing Data Specialist holds a role in the Commercial Marketing team and is responsible for updating and maintaining the organization's database-CRM, crucial for our future marketing initiatives which will be based on the data sourced from CRM. A successful candidate is meticulous with data accuracy and detail, able to spot the smallest of data discrepancies, analytically minded, and data savvy. Previous experience with CRM systems and data analytics is preferred as well as proficiency in Excel.
 
Key responsibilities:
-Consolidating data from various sources into a single data set – a single source of truth for marketing data
-Monitor, manage and maintain data quality within the marketing database
-Overall responsibility for maintaining and enhancing our CRM procedures for data entry to identify user needs to create and administer databases
-Daily work with CRM, data, and lead management methods

Requirements:
Excellent proficiency in Microsoft Office, with a focus on Excel.
Preferably, familiarity with CRM systems and prior experience in data analytics.
Capable of efficiently managing and cleansing data.
Exceptional written and verbal communication skills in English.
Strong organizational and time-management abilities.
Highly attentive to detail, proficient in identifying even the most minor data discrepancies.
Analytical mindset with a knack for handling data effectively.
Experience with Tableau and Dynamics is advantageous.
Faculty of organizational sciences, Economics or similar (marketing, business administration, economics)

 

Customer Service Consultant – German speaking

On behalf of our client, global avio company, we are looking for motivated candidate to successfully fulfill the position of Customer Support Consultant.

Job descripition:

General flight reservations and direct sales and all related services of Lufthansa Group
Information about our products and services
Passenger check-in assistance
Assistance with baggage related questions
Managing loyalty programs/ accounts of our customers
Support of any new business contracted by client
Effective and timely call handling
Assures work follows and meets all quality standards
Assures work meets business productivity goals
Flexibility to a rotational shift including weekends
Usage of quality assurance tools whenever applicable
Attend additional trainings and product related workshops
Handling of Customer Feed-back Management inquiries connected to topics before, during and after travel with Lufthansa Group  using processing tool “Cheetah”
Processing all incoming customer relations inquiries in written or via telephone from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes.
Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling according to universal conventions and regulations, compensation policies and internal processes
Taking over special tasks as assigned

Job requirements:

Fluent verbal communication skills in German (C1 level) and English (B2 level)
High-school diploma
Previous experience in customer service or a related field is preferred

Customer Feedback Management Consultant

On behalf of our client, Lufthansa In Touch, a global aviation group, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position of: Customer Feedback Management Consultant.

Job Description:
– Processing all incoming customer relations inquiries regarding topics before, during and after the travel with Lufthansa in writing or via the telephone in line with the customer relations procedures.
– Processing all incoming customer relations inquiries from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
– Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes
– Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling
– Taking over special tasks as assigned by Customer Feedback Management

Job Requirement:

– Proficiency in written customer communication
– Strong proficiency in English language (written and verbal)
– Strong proficiency in German language, written and verbal
– Demonstrated experience in de-escalating handling of complaints

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description:

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in Dutch
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency Speakit, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description: 

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in German or Italian
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Brand Manager

U ime našeg klijenta, kompanije za preradu mleka i proizvodnju sireva, Somboled, Manpower Srbija traži motivisanog kandidata koji će ispuniti poziciju: Brand Manager 

Opis dužnosti
• Izrada trogodišnjeg plana prodaje svih SKU i razvoja proizvoda 
• Izrada godišnjeg plana promotivnih aktivnosti, istraživanja tržišta i godišnjeg medija plana za oglašavanje 
• Daje predlog iznosa godišnjeg marketing budžeta 
• Upravlјa brendom kompanije i ostvaruje definisane poslovne cilјeve za brend
• Učestvuje u kreiranju brend strategije i predstavlјa strategiju brenda pretpostavlјenim strukturama u okviru kompanije
• Prati ostvarenje strategije i redefiniše planove u skladu sa situacijom
• U skladu sa definisanim planom istraživanja, učestvuje u definisanju, planiranju, organizaciji i sprovođenju različitih vrsta istraživanja orijentisanih na potrošače, 
brendove, kategorije i tržište
• Analiziranje potrošača, trendova i informacija sa tržišta kako bi definisao potencijalne/nove kategorije za ulazak koje bi bile izvor budućeg rasta kompanije
• Učestvuje u kros-funkcionalnim timu koji razvija nove proizvode, kroz pisanje preciznog brifa i davanja pravih informacija o potrošaču i tržištu 
• Vrši analizu lansiranih proizvoda i prati njihove performanse na tržištu
• Prati trendove i kretanja na lokalnom tržištu i okruženju i analizira aktivnosti konkurencije
• Priprema detalјni plan aktivnosti na brendu i prati tržišnu poziciju brenda 
• Analizira ostvarene rezultate prodaje i koordinira aktivnosti sektora marketinga i prodaje
• Sarađuje sa marketinškim agencijama u cilјu definisanja projektnih zadataka koji se tiču marketinških kampanja i promotivnih aktivnosti i kontroliše realizaciju i 
implementaciju dogovorenih aktivnosti
• Prati i analizira efekte realizovanih kampanja, promotivnih aktivnosti i mera unapređenja prodaje
• Daje smernice za pobolјšanje imidža brenda i njegovih tržišnih performansi
• Radi na definisanju komunikacije u oblasti dizajna pakovanja u skladu sa utvrđenom komunikacijom strategijom i definisanim pozicioniranjem
• Vrši analizu i periodične izveštaje o brendu i proizvodama, kretanju tržišta, konkurenciji i potrošačima

Profil kandidata 
• Posedovanje diplome Ekomonskog fakulteta ili Fakulteta organizacionih nauka 
• Minimum pet godine iskustva na istim ili sličnim pozicijama
• Dobro poznavanje rada na računaru (MS Office paket)
• Poznavanje engleskog jezika 
• Vozačka dozvola B kategorije, aktivan vozač
• Izražene veštine komunikacije i pregovaranja
 



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