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Customer Service Administrator

U ime našeg klijenta, internacionalne kompanije, tražimo motivisanog kandidata koji bi uspešno odgovorio zahtevima pozicije Customer Service Administrator.

Opis posla:

Prijem porudžbina, sastavljanje naloga, otpremnica, faktura u SAP-u
Komunikacija sa magacinom kompanije vezano za organizaciju isporuke
Kommunikacija/korespodencija sa kupcima, slanje specifikacija, analiza i drugih dokumenata kupcima, obrada reklamacija
Prevod etiketa, specifikacija, sertifikata i druge dokumentacije za kupce po potrebi
Ažuriranje podataka o kupcima u SAP-u
Podrška spoljne službe (Obrada zahteva za uzorke, komunikacija sa matičnom kućom, praćenje izdatih uzoraka, poručivanje, evidentiranje)
Priprema i slanje dokumenata knjigovođi (uvozni papiri, ulazni /izlazni racuni, izvodi itd).
Office zadaci (rezervacija hotela, smeštaja, avionskih karata, arhiviranje dokumenata..)
Priprema i slanje pisama i drugog
Ostali poslovi vezani za servis kupaca i office

​​​​​​​Zahtevi pozicije:

Poznavanje nemačkog jezika na naprednom nivou, minimum C1
Poznavanje engleskog na srednjem nivou
Prethodno radno iskustvo na istim ili sličnim poslovima je prednost

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description:

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Advanced level in German
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Revenue Operations Analyst

Nutanix is seeking a dynamic and detail-oriented professional to join their team as a Revenue Operations Analyst. 
In this position, you will play a crucial role in assisting with project management activities related to various projects to drive sales efficiency and operational excellence. The ideal candidate will possess a strong analytical mindset, excellent organizational skills, and the ability to work collaboratively with cross-functional teams.
This is fully remote position
Working hours 1pm – 9pm ( Serbian Time)

JOB DESCRIPTION:

Regularly review project dashboards to track progress, ensuring alignment with project objectives
Generate reports to provide detailed analysis and insights into project performance.
Input information from spreadsheets into Salesforce (or other systems of records) to track adherence to project progress
Coordinate efforts across different teams to ensure tasks are completed in a timely manner.
Facilitate communication between project managers, internal teams, and other stakeholders to maintain project momentum
Assist in developing clear and comprehensive requirements for projects, particularly in the context of the sales process.
Participate in testing activities, validating that software changes meet specified criteria
Identify project blockers and propose effective solutions, ensuring the smooth progression of projects.
Create visual representations, such as flowcharts, illustrating different processes involved in project transitions.
Develop presentations and slide decks summarizing project findings, status updates, and key insights.
Collaborates across businesses, functions, and regions to align strategy and direction.
Ad-hoc projects as required.

CANDIDATE PROFILE

2+ years of business experience, including a proven track record of performance in sales platforms and program/project management.
Positive attitude along with a passion for the business and data.
Experience with end-to-end sales processes and tools
Superior problem-solving skills
Ability to translate ideas and requirements from sales leadership into a documented process with defined timelines
Engage relevant resources to turn requirements into tangible programs that drive meaningful business outcomes.
Excellent communications skills and a high level of comfort collaborating with both sales and data minded cross functional team members.
Ability to articulate Sales Operations practices – Channels, Inside Sales, PreSales, Renewals, Compensation, etc
Exceptional analytical, reporting, data manipulation, problem solving and Business Intelligence skills with attention to visual & design nuances in analysis presentation
Experience with Salesforce, Tableau, Clari and CPQ tools are a plus.
Detail-oriented but can also see the big picture. Can crunch the numbers and clearly articulate the key takeaways in an executive summary. Tell a “story”
Comfortable working with diverse global counterparts
Proficient in Power Point, […]

Tooling-Buyer

On behalf of our client, PWO Group, global company in the mobility industry, Manpower Serbia is searching for motivated candidate to take the challenge and successfully fulfill positions of: Tooling-Buyer 
 
PWO group is a global company in the mobility industry, that takes the lead in shaping the environmentally friendly mobility of the future through innovations and is entirely independent of combustion engines. With their expertise in climate friendly lightweight construction, they are technology leaders and combine economic efficiency with sustainability. They develop and produce sophisticated metal components and complex subsystems at the frontiers of what is technologically possible.

Job description:

Identification, selection and development of tooling suppliers – world wide
Tracking of relevant market developments for early identification of opportunities and risks
Prepare, execute and follow-up of price and framework contract negotiations as well as processing of the results
Recording the enquiries to the suppliers, deadline monitoring of the submission of offers as well as preparation and evaluation of the offer comparisons
Cost analysis and target costing to optimize purchasing decisions; Implementation of cost reduction strategies
Preparation and updating of statistics
Correspondence with suppliers
Maintenance of master data in SAP
Support in problem solving of escalation issues
Ordering process for tools and dies
Preparation and implementation of global tool sourcing process  

Requirements:

Bachelor’s degree and above in at least one of the following fields: Economics, Engineering and at least 2 years of as buyer ideally in automotive company
Profound knowledge in the area of metal forming and welding processes
Experienced with purchasing strategies for tools and gauges
Independent, loyal, reliable and flexible
Excellent communication and negotiation skills
Organizational skills and high level of numeracy
Highly motivated with a proactive attitude
Ability to problems solve with a structured way of thinking
Technical knowledge
Fluency in English (written and oral)
Ability to use MS-Office and SAP knowledge
Willingness to travel

Commercial Manager

For our client, construction company, mainly involved in residential and commercial complexes, infrastructure, factories, bridges, highways, etc. China Construction Front Group, we are searching for motivated candidate interested in Commercial Manager.

Job description: 

Manage client relationships, identifying opportunities for new contracts.
Bid on new projects and negotiate contract terms with clients.
Discover profitable suppliers/subcontractors and initiate business and organizational partnerships.
Establish close relationships with suppliers/subcontractors and clients to boost revenue growth.
Negotiate with suppliers/subcontractors to secure advantageous terms.
Draft contracts, examine and test existing contracts and agreements.
Perform risk management for contracts and agreements.
Finalize purchase details of orders and deliveries, responsible for on-site material management.
Track and report key functional metrics to reduce expenses and improve effectiveness.
Control spending and build a culture of long-term savings on procurement costs.
Expect unfavorable events through analysis of data and prepare control strategies.
Assist in handling suppliers/subcontractors' claims events.
Monitor local and national regulations.

Position Requirements:

Have experience in the construction industry.
Proven working experience as a commercial manager, contract manager, or procurement manager.
Knowledge of sourcing and procurement techniques as well as dexterity in reading the market.
Talent in negotiations and networking.
Familiarity with FIDIC contracts.
Experience in at least one FIDIC project (Preferred).
Experience in collecting and analyzing data.
Proficient in AutoCAD/Office software.
Commercial manager experience: 5 years (Preferred).

Customer Service Consultant – German speaking

On behalf of our client, global avio company, we are looking for motivated candidate to successfully fulfill the position of Customer Support Consultant.

Job descripition:

General flight reservations and direct sales and all related services of Lufthansa Group
Information about our products and services
Passenger check-in assistance
Assistance with baggage related questions
Managing loyalty programs/ accounts of our customers
Support of any new business contracted by client
Effective and timely call handling
Assures work follows and meets all quality standards
Assures work meets business productivity goals
Flexibility to a rotational shift including weekends
Usage of quality assurance tools whenever applicable
Attend additional trainings and product related workshops
Handling of Customer Feed-back Management inquiries connected to topics before, during and after travel with Lufthansa Group  using processing tool “Cheetah”
Processing all incoming customer relations inquiries in written or via telephone from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes.
Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling according to universal conventions and regulations, compensation policies and internal processes
Taking over special tasks as assigned

Job requirements:

Fluent verbal communication skills in German (C1 level) and English (B2 level)
High-school diploma
Previous experience in customer service or a related field is preferred

Referent nabavke

U ime našeg klijenta, kompanije Luna d.o.o, kompanije koja posluje od 2001. godine u oblasti proizvodnje i prodaje drvene, metalne i plastične ambalaže Manpower Srbija traži motivisanog kandidata da odgovori na izazov i uspešno ispuni poziciju: Referent nabavke

OPIS POSLA
– Nabavka sirovine za proizvodnju paleta (drvenih elemenata, eksera), robe (palete, burad, IBC kontejneri), delova za proizvodni pogon, potrošnog materijala
– Prati i analizira tržište u cilju pronalaženja najpovoljnijih dobavljača
– Vrši ocenu odabranih dobavljača i ažurira bazu istih
– Vrši pregovore o uslovima nabavke uzimajući u obzir cenu, rok isporuke i plaćanja
– Sagledava najpovoljnije uslove kupovine sirovine/robe/usluga
– Kreira plan nabavke (nedeljni, mesečni, kvartalni) na osnovu predviđenih i ugovorenih poslova
– Koordinira procesom nabavke i nabavlja sirovinu/robu/usluge po definisanim standardima na osnovu zahteva drugih sektora i službi u zavisnosti od planiranih i ugovorenih pslova
– Vodi evidenciju o porudžbinama, prati rokove isporuke i planira smanjenje troškova
– Vodi računa o isporučenoj sirovini/robi (kvalitet/kvantitet)
– Upućuje reklamacije i sačinjava zapisnike o nepravilnostima
– Učestvuje u kreiranju i realizaciji ugovora i zahteva za nabavku
– Prati stanje zaliha, planira nabavku i dopunu lagera
– Uređuje potrebnu dokumentaciju i koordinira sa špediterskim kućama u zemlji i inostranstvu radi carinjenja robe
– Koordinira sa službom finansija i knjigovodstva radi redovnog izmirenja obaveza prema dobavljačima
– Ažurira i arhivira neophodnu dokumentaciju 

PROFIL KANDIDATA

– Stručna sprema IV -VII stepen 
– Znanje MS  Office paketa,posebno Excel-a
– Znanje Engleskog jezika
– Poželjno dve godine radnog iskustva 
– Vozačka dozvola B  kategorije

 

Customer Feedback Management Consultant

On behalf of our client, Lufthansa In Touch, a global aviation group, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position of: Customer Feedback Management Consultant.

Job Description:
– Processing all incoming customer relations inquiries regarding topics before, during and after the travel with Lufthansa in writing or via the telephone in line with the customer relations procedures.
– Processing all incoming customer relations inquiries from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
– Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes
– Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling
– Taking over special tasks as assigned by Customer Feedback Management

Job Requirement:

– Proficiency in written customer communication
– Strong proficiency in English language (written and verbal)
– Strong proficiency in German language, written and verbal
– Demonstrated experience in de-escalating handling of complaints

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description:

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in Dutch
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency Speakit, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description: 

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Native / near native level in German or Italian
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit



Pregled posla

Kapcsolat

Csapatunk örömmel áll rendelkezésére. 

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