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Customer Service Administrator

Array Srednji niži
Array Puno radno vreme
Array Administracija kancelarijski poslovi, Korisnička podrška

U ime našeg klijenta, internacionalne kompanije, tražimo motivisanog kandidata koji bi uspešno odgovorio zahtevima pozicije Customer Service Administrator.

Opis posla:

Prijem porudžbina, sastavljanje naloga, otpremnica, faktura u SAP-u
Komunikacija sa magacinom kompanije vezano za organizaciju isporuke
Kommunikacija/korespodencija sa kupcima, slanje specifikacija, analiza i drugih dokumenata kupcima, obrada reklamacija
Prevod etiketa, specifikacija, sertifikata i druge dokumentacije za kupce po potrebi
Ažuriranje podataka o kupcima u SAP-u
Podrška spoljne službe (Obrada zahteva za uzorke, komunikacija sa matičnom kućom, praćenje izdatih uzoraka, poručivanje, evidentiranje)
Priprema i slanje dokumenata knjigovođi (uvozni papiri, ulazni /izlazni racuni, izvodi itd).
Office zadaci (rezervacija hotela, smeštaja, avionskih karata, arhiviranje dokumenata..)
Priprema i slanje pisama i drugog
Ostali poslovi vezani za servis kupaca i office

Zahtevi pozicije:

Poznavanje nemačkog jezika na naprednom nivou, minimum C1
Poznavanje engleskog na srednjem nivou
Prethodno radno iskustvo na istim ili sličnim poslovima je prednost

Customer Care Specialist

On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.

Job Description:

– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers

Job Requirement:

– Advanced level in German
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit

Customer Service Consultant – German speaking

On behalf of our client, global avio company, we are looking for motivated candidate to successfully fulfill the position of Customer Support Consultant.

Job descripition:

General flight reservations and direct sales and all related services of Lufthansa Group
Information about our products and services
Passenger check-in assistance
Assistance with baggage related questions
Managing loyalty programs/ accounts of our customers
Support of any new business contracted by client
Effective and timely call handling
Assures work follows and meets all quality standards
Assures work meets business productivity goals
Flexibility to a rotational shift including weekends
Usage of quality assurance tools whenever applicable
Attend additional trainings and product related workshops
Handling of Customer Feed-back Management inquiries connected to topics before, during and after travel with Lufthansa Group using processing tool “Cheetah”
Processing all incoming customer relations inquiries in written or via telephone from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes.
Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling according to universal conventions and regulations, compensation policies and internal processes
Taking over special tasks as assigned

Job requirements:

Fluent verbal communication skills in German (C1 level) and English (B2 level)
High-school diploma
Previous experience in customer service or a related field is preferred

Customer Feedback Management Consultant

On behalf of our client, Lufthansa In Touch, a global aviation group, Manpower Serbia is searching for a motivated candidate to take the challenge and successfully fulfill the position of: Customer Feedback Management Consultant.

Job Description:
– Processing all incoming customer relations inquiries regarding topics before, during and after the travel with Lufthansa in writing or via the telephone in line with the customer relations procedures.
– Processing all incoming customer relations inquiries from all Customers, Lufthansa HON Circle members and First-Class passengers (Priority Channel)
– Handling customer enquiries and claims from customers and debt collectors according to universal conventions and regulations, compensation policies and internal processes
– Analyzing and understanding the customer request, making necessary research via various tools and resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim, issuing claim amounts and finally providing response via written and/or outbound calling
– Taking over special tasks as assigned by Customer Feedback Management

Job Requirement:

– Proficiency in written customer communication
– Strong proficiency in English language (written and verbal)
– Strong proficiency in German language, written and verbal
– Demonstrated experience in de-escalating handling of complaints

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