Customer Care Specialist
On behalf of our partner, a recruitment and staffing agency SpeakIT, an agency with a focus on multilingual jobs for the customer agents we are looking for candidates to successfully fulfill a position of a Customer Care Specialist.
Job Description:
– Manage incoming calls and customer service inquiries by telephone and email
– Provide accurate, valid, and complete information
– Identify and assessing customers’ needs to achieve satisfaction
– Keep records of customer interactions, process customer accounts and file documents
– Take the extra mile to engage customers
Job Requirement:
– Native / near native level in Dutch
– B2+ level English skills
– Strong phone contact handling and active listening skills
– Ability to multitask, prioritize and manage time effectively
– Exceptional problem-solving and ability to respond to different types of characters
– Adaptive skills and team spirit